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| Dear Amazon Drive customer, After December 31, 2023, you will no longer be able to access files through the Amazon Drive website or Amazon Drive mobile apps on iOS and Android. You can now access all your folders and files through the Amazon Photos website. Your Amazon Drive files will continue to be available through Amazon Photos after Amazon Drive access is removed. Key information about accessing and managing your files:
- Use Amazon Photos to access and manage your files. Your Amazon Drive files are available to you through Amazon Photos. To access your files (including non-photo and non-video content), please sign in to the Amazon Photos website.
- Do not delete any files from your Amazon Drive account, if you plan to use Amazon Photos moving forward. While Amazon Drive and Amazon Photos are separate services, your files can be accessed and managed via either service. This includes all photo and video files whether they are uploaded to Amazon Drive or Amazon Photos. For example, if you delete a folder or file on Amazon Drive, the deleted folder or file will not be available through Amazon Drive or Amazon Photos.
Step-by-step instructions for using Amazon Photos, deleting and downloading your files, managing your paid subscription, and resources for additional help can be found on our FAQ page. Thank you for being an Amazon customer. The Amazon Drive team |
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