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| Dear Amazon Drive Customer, Beginning December 31, 2023, files stored on Amazon Drive will no longer be available to customers. We will continue to support Amazon Photos and ensure customers can safely back up, share, and organize photos and videos with the Amazon Photos service. Here are the steps you need to take: - Use Amazon Photos to access and manage your photos and videos. Your Amazon Drive photo and video files are available to you through Amazon Photos. To access your photos and videos, please sign in to the Amazon Photos website or download the Amazon Photos app for iOS and Android.
- Do not delete your photo and video files from your Amazon Drive account if you would like to access them through Amazon Photos. While Amazon Drive and Amazon Photos are separate services, they access the same photo and video files, so any photo or video deleted on Amazon Drive will no longer be available through Amazon Photos and will be permanently removed from Amazon after 30 days.
- Review and download your non-photo and non-video files from the Amazon Drive website by December 31, 2023. We recommend using the Amazon Drive website to review and download your non-photo and non-video files from Amazon Drive. If you are having trouble downloading your files on the web app due to size limitations, we recommend using the Amazon Photos Desktop app to download and save your files. More instructions for using the Amazon Photos desktop app can be found on our FAQ page.
Step-by-step instructions for using Amazon Photos, deleting and downloading your files, managing your paid subscription, and resources for additional help can be found on our FAQ page. Thank you for being an Amazon customer. The Amazon Drive Team | | | | |
© 2023 Amazon.com, Inc. or its affiliates. All rights reserved. Amazon, Amazon.com, the Amazon.com logo, and Prime are registered trademarks of Amazon.com, Inc. or its affiliates. Amazon.com, 410 Terry Avenue N., Seattle, WA 98109-5210. | | | |
